Philips R92 Recall
This page will provide you with information about the Philips Onsite and FRx recall and should answer any questions that you could potentially have. For more information, do not hesitate to get in touch with a member of the team by calling 800 989 7768.
Q: Reason for Recall?
A: Philips continue to rigorously examine AEDs returned by customers to the factory. In a few returned devices, a component can be found to have genuinely failed, causing the device to emit a triple chirp. The number of failed devices amounts to less than 0.5% of the total number of HS1/OnSite/Home and FRx devices ever shipped.
Q: My AED is making chirping sounds, what do I do?
A: An AED containing a failing component may communicate this by emitting a pattern of triple chirps. Self-tests will identify this issue, causing the AED to chirp. It may be advised to remove and reinsert the battery to run a Battery Insertion Self-Test (BIT). If the triple-chirp condition of the AED has been cleared with a BIT, there is a chance that subsequent self-tests will no longer identify the issue with the component. Therefore, it is important for anyone who has ever heard an affected device emit a pattern of triple chirps to call us for assistance.
Q: Are the AEDs under this recall safe to use?
A: Yes. Affected AEDs under this recall may still be used. It would not be recommended to remove affected AEDs from service. Although, if your AED has ever or begins to emit a pattern of triple chirps, you should get in touch.
Q: Do I need to replace my AED?
A: No. It is not a requirement as the affected AEDs are still effective and safe to use. Philips is offering trade-in rebates ranging from $50 to $625 depending on the age and model of the affected AED. To request a trade-in rebate get in touch by calling our helpful customer care team on 800 989 7768.
Q: Is my device affected?
A: If you received a recall letter, Philips’ records have indicated that you own an affected device. Get in touch to confirm this by calling 800 989 7768 and to find out if you are eligible to exchange your AED. HS1/OnSite/FRx models produced after February of 2013 are not affected due to a redesign of the resistor.
Q: How do I replace my AED?
A: To replace your potentially defective unit, get in touch with our team by calling 800 989 7768 or emailing email@example.com.