AED Troubleshooting

You may be experiencing an error with your AED if you notice it suddenly starts to beep, or shows a red light or red cross. This means the device is not ready to be used in an emergency situation and will require some attention to get it back to it's working condition. Troubleshooting your AED may sound difficult, but simply changing the pads or batteries can easily solve the problem that has been detected. 

If the problem goes beyond expired consumables, we've put together some troubleshooting FAQs that we find are the most frequently asked questions when it comes to troubleshooting an AED. If you require even further help, we've also put together troubleshooting guides for some of our most popular AEDs, which you can find at the bottom of the page. 

The Ready Light Is Flashing, What's Wrong With My AED?

The ready light flashing can mean a variety of things for each individual device. Refer to your AEDs manual and perform a manual self-test. After completing the self-test the device will verbally let you know what the issue is and what needs to be done to correct the flashing light. If you're still unsure after performing the manual test, get in touch with a member of the team by calling 888 820 0760 and someone will be happy to assist you.

My AED Is Beeping, What's Wrong With It?

When an AED beeps or chirps, it requires your attention as this means one of the device's components has a problem and caused the device to fail its standard self-test. Refer to your AEDs manual and perform a manual test; this will let you know if any of the accessories have expired or whether there's a specific error code the device has discovered. For further assistance, please do not hesitate to get in touch.

What Checks Should I Be Doing On My AED?

AEDs carry out their own daily, weekly and monthly self-tests to ensure the device is in optimum working condition. These self-checks test the subsystems, hardware, software and electrode pads to ensure everything is working as it should be. The only checks you need to perform are weekly visual tests to ensure the readiness indicator is displaying a 'ready' status. Depending on the device model, this could be a tick, a green slide or a light.

My AEDs Battery Has Expired, How Do I Dispose Of It Properly?

It is important to always have a spare battery to ensure your AED can be used at all times. Batteries are essential for ensuring your device is powered ready for use. You should ensure the expired battery is disposed of in the correct way. Batteries can be recycled as part of the RBRC Call2Recycle™ program

I Want To Place My AED Outdoors For Public Use, Is This Possible?

Placing an AED outside without the correct protection can have a negative impact on the device and render it useless in the event of an emergency. The pads could potentially freeze in the cold weather and the battery may be drained when it gets too cold. To place your AED outside, you must invest in a heated outdoor cabinet that will ensure the device is kept at optimum working temperature whilst keeping it safe and secure.

AED Specific Troubleshooting Methods

For more in-depth information about your specific device and troubleshooting, click on your device model for more troubleshooting methods. Alternatively, do not hesitate to get in touch with a member of the team for assistance  by calling 888 820 0760.